1. What types of pool chemicals do you offer?
We offer a full range of pool chemicals, including chlorine tablets, pH increasers and decreasers, algaecides, shock treatments, multi-action tablets, clarifiers, and more. All products are designed for safe, effective, and long-lasting pool maintenance.
2. How do I know which products my pool needs?
Each pool is different, and needs depend on water condition, size, and usage. We recommend testing your pool water weekly and selecting products based on the results. If you need help choosing the right products, feel free to contact us — we’re happy to assist.
3. How often should I test my pool water?
For best results, test your water 2–3 times per week during the swimming season, and at least once per week in cooler months. Regular testing helps maintain proper pH, chlorine levels, and overall water balance.
4. What is the ideal pH level for pool water?
The ideal pH range is 7.4 to 7.6.
If the pH is too high or too low, it can cause irritation, reduce chlorine efficiency, and damage pool equipment. Use pH Up or pH Down products to keep it balanced.
5. Do you ship pool chemicals safely?
Yes. All chemicals are packaged securely and follow shipping regulations. We ensure that your order arrives safely and in perfect condition.
6. How long does shipping take?
Domestic orders typically arrive within 3–7 business days. International delivery times vary depending on the destination. You will receive a tracking number once your order is shipped.
7. Can I return pool chemicals?
Unopened and unused products can be returned within 14 days.
For safety reasons, opened or used chemicals cannot be returned.
Please review our Refund Policy for full details.
8. What should I do if I receive a damaged or incorrect item?
Contact us within 48 hours with your order number and photos of the issue. We will replace or refund the item immediately.
9. Are your products safe for all pool types?
Yes. Our chemicals are suitable for:
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Concrete pools
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Vinyl liner pools
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Fiberglass pools
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Above-ground pools
Always follow product instructions for best results.
10. Do you offer support for pool maintenance questions?
Absolutely. If you need help with product selection, dosing, or troubleshooting water issues, simply reach out to us. Our team is here to guide you every step of the way.
11. Do you offer bulk or wholesale pricing?
Yes, we provide bulk pricing for hotels, facilities, and commercial pool operators. Contact us directly for custom quotes.
12. Are your products safe for children and pets?
When used correctly, yes — but chemicals should always be stored securely, out of reach of children and pets.
Never leave pool chemicals exposed or in direct sunlight.