Refund Policy
Last updated: 12.03.2025
We want you to be fully satisfied with your purchase.
If there is an issue with your order, we’re here to help.
1. Returns
We accept returns within 14 days of delivery if:
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The item is unused
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The packaging is intact
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The product is in resellable condition
Pool chemicals that have been opened or used cannot be returned for safety and regulatory reasons.
2. Refunds
Once your return is received and inspected, we will notify you of approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
3. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect product, contact us within 48 hours with:
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Order number
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Photos of the product
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Description of the issue
We will replace or refund the item at no additional cost.
4. Non-Returnable Items
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Opened or used pool chemicals
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Clearance items
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Gift cards
5. Exchanges
If the product is defective or damaged, we will exchange it for the same item.
6. Contact
For questions regarding returns:
📧 mysuperpool@hotmail.com
✅ 3. Shipping Policy
Last updated: [insert date]
We ship orders quickly and safely to ensure your pool products arrive in perfect condition.
1. Processing Time
Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on:
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Destination
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Package weight
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Carrier rates
Estimated delivery times:
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Domestic shipping: 3–7 business days
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International shipping: Varies by country
(Shipping times may be affected by carrier delays.)
3. Order Tracking
Once your order ships, you will receive an email with a tracking number.
4. Customs & Import Fees
International orders may be subject to:
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Customs fees
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Import taxes
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Local duties
These charges are the customer’s responsibility.
5. Lost or Delayed Packages
We are not responsible for:
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Delays caused by carriers
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Incorrect shipping information provided by the customer
If your package is lost, contact us and we will assist with a carrier investigation.
6. Shipping Restrictions
Certain chemicals may have shipping limitations for safety or regulatory reasons.
We will notify you if an item cannot be shipped to your location.
7. Contact
For shipping questions:
📧 mysuperpool@hotmail.com